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Unit Name: Managing Business Operations
Unit Code: K/508/3605
Level: 3Â Â
Credit: 20 Â Â Â Â
GLH: 120
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Please click the link below to view guidelines:
ATHE Definition of GLH, TQT, and Credits
Please click the following link to view the ATHE Specifications for Level 4 & 5 Business and Administrative Management:
 ATHE Level 3 Diploma in Business and Management 120 Credits
  Unit Aims:
This unit aims to introduce learners to key aspects of all businesses and how they operate within the wider business environment, as well as internally. Learners will explore the important business areas of finance, customer service, planning, decision making, and operational control.
Video Link for Introduction to Managing Business Operations:
Course Curriculum
| 1. Understand the key features of a business environment | |||
| 1.1 Identify common functions and divisions found in organizations Details | 00:00:00 | ||
| 1.2 Using examples, describe different structures within organizations Details | 00:00:00 | ||
| 1.3 Describe the key differences between public, private, voluntary sector, and public service organizations Details | 00:00:00 | ||
| 1 M1 Explain the advantages and disadvantages of each organisational structure Details | Unlimited | ||
| 1D1 Explain why an organisation may choose to change its structure and the impact this may have Details | Unlimited | ||
| Indicative Content Section 1 | |||
| The Structure of Organizations Details | 00:00:00 | ||
| 2. Know key financial concepts used in organizations | |||
| 2.1 Explain key accounting concepts Details | Unlimited | ||
| 2.2 Describe the stakeholders who wish to understand an organization’s financial situation Details | Unlimited | ||
| 2.3 Describe the kinds of business information which can be provided by budgets Details | Unlimited | ||
| 2M1 Interpret accounting information using key accounting concepts Details | Unlimited | ||
| 2M2 Explain how and why budgets are monitored and managed and the processes used (3- step budget management and virement) Details | Unlimited | ||
| 2d1 Explain how stakeholders’ interests might influence an organisation’s financial decision making Details | Unlimited | ||
| Indicative Content Section 2 | |||
| Financial Concepts (from Financial Stewardship and the Use of Budgets) Details | 00:00:00 | ||
| 3. Understand the importance of customer service to business operations | |||
| 3.1 Explain the importance of excellent customer service to organizations Details | Unlimited | ||
| 3.2 Describe the elements of excellent customer service Details | Unlimited | ||
| Indicative Content Section 3 | |||
| Putting Customers First Details | 00:00:00 | ||
| 4. Understand key aspects of planning to ensure business success | |||
| 4.1 Explain why business planning is important Details | Unlimited | ||
| 4.2 Describe the importance of mission, vision, business strategy and organizational objectives and how they are used in business Details | Unlimited | ||
| 4.3 Explain the key elements of a business plan and how it is created Details | Unlimited | ||
| Indicative Content Section 4 | |||
| Business Planning Details | 00:00:00 | ||
| 5. Understand the importance of operational control | |||
| 5.1 Explain why an organization needs operational control Details | Unlimited | ||
| 5.2 Describe the systems organizations use to achieve operational control Details | Unlimited | ||
| Indicative Content Section 5 | |||
| Controlling Operations Details | 00:00:00 | ||
| 6. Understand the decision-making process | |||
| 6.1 Describe different techniques that managers can use to help decision making Details | Unlimited | ||
| Indicative Content Section 6 | |||
| The Decision-Making Process Details | 00:00:00 | ||
| Practice Question | 00:06:00 | ||
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