Unit Name: Communication Skills for Health and Social Care Management

Unit Code: H/503/7156

Level: 4

Credit: 15

GLH: 60

Please click the link below to view guidelines:

ATHE-Definition-of-GLH-TQT-and-Credits

Please click the following link to view the ATHE Specifications for Level 4 & 5 Business and Administrative Management:

ATHE Level 4 Qualifications in Health & Social Care

Unit Aim:

The aim of this unit is to develop knowledge and understanding of communication both with colleagues in health and social care organisations and with service users. Learners will gain an understanding of why communication is sometimes ineffective, and the skills needed to overcome difficulties. Learners will demonstrate a range of communication skills including carrying out an oral presentation to colleagues, a face to face consultation with a service user and formal written communication.

Introductory Video 1: