Unit Name: Communication Skills for Health and Social Care Management
Unit Code: H/503/7156
Level: 4
Credit: 15
GLH: 60
Please click the link below to view guidelines:
ATHE Definition of GLH, TQT, and Credits
Please click the following link to view the ATHE Specifications for Level 4 & 5 Business and Administrative Management:
ATHE Level 4 Qualifications in Health & Social Care
Unit Aim:
The aim of this unit is to develop knowledge and understanding of communication both with colleagues in health and social care organisations and with service users. Learners will gain an understanding of why communication is sometimes ineffective, and the skills needed to overcome difficulties. Learners will demonstrate a range of communication skills including carrying out an oral
presentation to colleagues, a face to face consultation with a service user and formal written communication.
Introductory Video 1:
Course Curriculum
| 1. Understand how internal communication takes place within health and social care organisations | |||
| 1.1 Explain the process of communication within health and social care organisations Details | 00:00:00 | ||
| 1.2 Assess the appropriate use of different modes of communication for different purposes Details | 00:00:00 | ||
| 2. Understand the factors that impact on the effectiveness of communications | |||
| 2.1 Assess the impact of personal relationships on effective communications Details | 00:00:00 | ||
| 2.2 Assess the impact of non-verbal communication on oral communications Details | 00:00:00 | ||
| 2.3 Analyze the factors that impact on clarity of communications Details | 00:00:00 | ||
| 2.4 Assess the impact of technology on oral and written communication Details | 00:00:00 | ||
| 3. Understand the features of communications between health and social care professionals and service users | |||
| 4. Be able to present oral information effectively in a health and social care context | |||
| 5. Be able to communicate formally in writing in a health and social care context | |||
| Slides for Communication Skills for Health and Social Care Management | |||
| Communication skills for Health and Social Care Management All units slides Details | 00:00:00 | ||
| Recorded Lectures for Communication Skills for Health and Social Care Management | |||
| Assignment Brief for Communication Skills for Health and Social Care Management | |||
| Assignment Brief of Communication Skills for Health and Social Care Management Details | 00:00:00 | ||
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